In order to effectively engage customers and achieve savings, the most-successful Residential Energy Efficiency Programs continually assess their performance and enhance their programs. Program benchmarking provides valuable information that can lead to better program design and delivery decisions.
This Guide provides an inventory of recommended Residential Program Progress Metrics, describes approaches for using them effectively, and gives examples of peer benchmarks from the Better Buildings Neighborhood Program for comparison. In addition, the Guide lays out a step-by-step action plan for developing an internal benchmarking plan for your residential program. Information is presented in the form of high-level, actionable guidance on key topics that need to be addressed.