Requests for Proposals

Contracting Opportunities

VEIC often engages with communities, organizations and experts to develop and execute leading-edge programs. We aim to work with partners who complement our expertise, who provide rigorous thinking, and who have a solid track record of delivering results.

VEIC is committed to social justice through diversity and inclusion. VEIC is especially interested in working with communities, organizations and experts who can contribute to the diversity and excellence of VEIC, and who can complement and support VEIC's goal of moving towards social justice. VEIC has defined social justice as "the quality of a society that enables people to lead a fulfilling life and be active contributors to their community".

Current RFPs, RFQs, and RFIs from VEIC, including those from Efficiency Vermont, are listed to the right. Questions regarding specific RFPs should be sent to the primary point of contact listed in the guidelines. For general questions, contact us at info@veic.org or (802) 658-6060 / toll-free: (800) 639-6069.

Efficiency Vermont Residential & Business Customer Satisfaction Surveys

Mar 15, 2019, 10:04 AM

VEIC (Vermont Energy Investment Corporation), a nonprofit organization, requests proposals for Efficiency Vermont Residential & Business Customer Satisfaction surveys.

Efficiency Vermont conducts online surveys with business and residential customers to measure satisfaction and other performance metrics as mandated by the State. These performance metrics, known as Service Quality and Reliability Plans (SQRP), are a standardized set of measures that all Vermont utilities monitor and report to the Vermont Public Service Board. SQRP surveys are distributed electronically to Efficiency Vermont residential and business customers within 24 hours of engaging with an Efficiency Vermont customer service team member via phone, email or live chat.

Efficiency Vermont is seeking a research vendor to review and - if necessary to satisfy evaluation criteria, edit - the existing survey instrument, track responses to ensure ongoing data collection, provide raw data on a monthly basis, analyze final results, and report out on the results of these online SQRP surveys to Efficiency Vermont and the Vermont Public Service Board in November 2020.

Responses to this RFP must be delivered electronically to VEIC by 5:00 p.m. EDT on Sunday, April 14, 2019. Responses submitted after 5:00 p.m. EDT will not be accepted. Responses must be submitted electronically via e-mail to: nneverisky@veic.org with RFP Submittal EVT Residential & Business Customer Satisfaction surveys in the subject line.

Download the RFP

Download the Standard Contract Template