VEIC (Vermont Energy Investment Corporation), a nonprofit organization, requests proposals for Efficiency Vermont Residential & Business Customer Satisfaction surveys.
Efficiency Vermont conducts online surveys with business and residential customers to measure satisfaction and other performance metrics as mandated by the State. These performance metrics, known as Service Quality and Reliability Plans (SQRP), are a standardized set of measures that all Vermont utilities monitor and report to the Vermont Public Service Board. SQRP surveys are distributed electronically to Efficiency Vermont residential and business customers within 24 hours of engaging with an Efficiency Vermont customer service team member via phone, email or live chat.
Efficiency Vermont is seeking a research vendor to review and - if necessary to satisfy evaluation criteria, edit - the existing survey instrument, track responses to ensure ongoing data collection, provide raw data on a monthly basis, analyze final results, and report out on the results of these online SQRP surveys to Efficiency Vermont and the Vermont Public Service Board in November 2020.
Responses to this RFP must be delivered electronically to VEIC by 5:00 p.m. EDT on Sunday, April 14, 2019. Responses submitted after 5:00 p.m. EDT will not be accepted. Responses must be submitted electronically via e-mail to: email@example.com with RFP Submittal EVT Residential & Business Customer Satisfaction surveys in the subject line. Download the RFP Download the Standard Contract Template